Providing in-depth consultative advice with an ease of doing business and regular proactive communication is the foundation for helping our clients manage their employee benefits program.
HR Benefits Administration System
Employers that leverage the MBA enrollment system can continue to utilize the platform to maintain employee records, create and run HR data reports, and allow employees to enter life event changes and new hire enrollments.
A free mobile app is available in the Apple and Android stores, enabling HR Administrators to access plan information, documents, and employee information directly from a smart phone or tablet.
12 Month Service Calendar
Account Managers have a structured 12 month service calendar with automatic reminders to help ensure we are proactively managing and communicating the renewal process to our clients.
Designated Account Manager
Clients are assigned a designated Account Manager as a familiar point of contact for the daily administration of their benefits program, claims support, general questions on policy and procedure, and billing inquiries.
Our Account Managers attend regular training and continuing education meetings. These include carrier product updates, carrier policy and procedures, industry updates, and legislative news.
Within our team is a dedicated resource to handle all transactions to carriers on the client’s behalf. This includes new hire enrollments, terminations, life event changes, and COBRA coordination.
We keep our clients informed through multiple methods including proactive conversations, periodic on-site visits, our client portal, a monthly newsletter, email notifications, webinars, and on-demand videos.
Claims & Healthcare Advocacy
MBA is available to assist with claim resolution and related issues. If the issue is clinical in nature, such as a medical procedure approval, we will connect the employee with a registered nurse for assistance.
Through our secure website, HR Administrators can retrieve benefit plan information, access compliance bulletins and forms, and interact with other HR Administrators through the Community Message Board.
Use the interactive form below to generate a report on how we compare to your current solution. Check off the items you currently receive and click the compare button for a report summarizing the resources and services you could gain by working with us.